Frequently Asked Questions about our Preferred Client Program:

Why is there a Preferred Client Program?
We understand every parish's budget is different and appreciate the fact that software support is an investment. That's why we have created a  program that not only covers support, but it guarantees you will always have the latest versions of your PDS applications - without having to pay individual upgrade fees. By combining support with software and a few other added benefits, we are able to pass an overall  great savings on to you.

I am still running the DOS version of PDS, can I be enrolled in the Preferred Client Program?
No. The Preferred Client Program is only for clients who are currently running the Windows version of PDS. If you have not already converted from DOS products (up to v17) to the easier to use Windows version, please call 800.892.5202 and we will help you make the transition. Remember, once you are using the Windows version and are enrolled in the program, we will send you subsequent new upgrades at no additional cost. There has never been a better time to move from using DOS to Windows. Call to find out how you can convert today!

Do I have to enroll in the Preferred Client Program?
No, but our Preferred Client Program offers more benefits and services than any of our competitors’ client programs. It provides all the benefits of a high quality support program plus free PDS upgrades for as long as you are enrolled in the program. As a Preferred Client, you are also eligible to receive special services and discounts.

How much does it cost?
The total monthly enrollment in the program is determined by the individual products you own. For example, if you own three PDS applications, you would pay the monthly enrollment for all three of those products. Therefore, your total monthly cost will be calculated by adding together the enrollment charges for each PDS applications you own.  Call 800.892.5202 today for pricing based on the PDS applications currently being used at your church.   

Can I pick which products are supported under the Preferred Client Program?
When you enroll in the Preferred Client Program, you are electing to keep all your applications up to date and supported. Therefore, you cannot pick and choose which products are covered by the program. All of the applications you have will automatically be included and covered by your enrollment. We do this because our integrated products are designed to work best when running on the same version, and it is important to upgrade all of your products at the same time to maximize the latest available features and functionality. Otherwise, you would end up with multiple versions of the products and lose the capability to get them to work together as intended.

How do I know if the Preferred Client Program is right for me?
It truly is the preferred choice. If you want to keep you applications up to date and anticipate calling support for assistance throughout the course of the year, it is more cost effective to be enrolled in the Preferred Client Program. And although our improvements to the support center alone could justify your enrollment, annual upgrades are always included with the Preferred Client Program. In contrast, when you are not enrolled in the program, you must pay individually for annual upgrades and support per incident.

How do I enroll in the Preferred Client Program?
Enrolling in the program is very simple. Just give us a call and tell us that you want to start receiving the benefits of the program today.      Please call 800.892.5202 between 9 a.m. and 7 p.m. (Eastern Time).