Our clients frequently ask us for assistance with their data after they have experienced some sort of change or event. In fact, unlike most software providers in our industry, we have well-trained experts who continually help our clients solve matters regarding their unique data management needs. Data Services helps clients address specific issues related to their actual data and database files, whereas Client Support exists to help our clients with questions about using our software. To determine if our Data Services can help you, please reference the information below. Complete details, FAQs, scheduling and contact information is available on the Client Portal.
We offer data conversion services to clients who recently purchased a PDS product and don't want to lose all the data history in their existing programs.
Looking for a way to convert financial information, such as vendors, addresses, and accounts? Data Services is the solution for you!
If you are concerned with having too many people to key in since purchasing a PDS product or worried about including all prior contributions information, Data Services can help you.
If you find yourself in a situation where people in your office are keeping track of their own information on their individual PC’s and you are interested in combining the system for a network environment, Data Services may have a solution for you. If your parish has PDS Church Office, Formation Office and/or School Office programs running independently of each other or you if have two or more parishes sharing one pastor or administrative office, you may want to merge these databases so that it can be managed from one PDS Office program while continuing to keep each church's membership separate for reporting. We are able to merge databases together from different PDS Office systems into one. The process takes teamwork between the Data Services team and the people in your organization. Typically, work has to be done in the system after the files are returned to you. Through the entire process, we are here to help address any questions or issues that may arise before or after the merge.
Power outages and network failures can cause table corruption or even data loss. Data Services can help remedy these unfortunate situations by cleaning up data as needed.
When situations arise where restoring a backup to correct an issue in the database isn't an option, data files are sent in to Data Services to rectify the situation. Data Services will work with your information to clear up inconsistencies in the database, go through the tables and correct corruption errors, or correct information that was entered incorrectly. We are here to help you get your database back up and running in a timely manner.