Preferred Client Program Benefits
Not Enrolled
Enrolled
Software Upgrades
 
 
Software Version upgrades
n/a
included
Downloadable tax tables
n/a
included
Shipped annual software upgrades
extra
included
Overnight Shipping
extra
extra
Software Support
 
 
Toll-free telephone support
per incident
Unlimited
Email Support
per incident
Unlimited
Fax Support
per incident
Unlimited
Live online support chat
per incident
Unlimited
Well-trained support representatives
included
included
Case history tracking
included
included
Remote desktop assistance service
n/a
included
24/7 access to self-service support online
n/a
included
Web-based support ticket entry
n/a
included
Networked Multi-user Support Program
n/a
extra
Special Services
 
 
Web access via client portal for clients
to manage profile and history information
n/a
included
Monthly client email newsletter
n/a
included
Web site strategy assessment
n/a
included
Priority queuing with Data Services
n/a
included
Exclusive Discounts
 
 
Additional PDS software purchases
none
10%
Custom Web design for Extend™
n/a
Special Pricing
 
n/a = not available
ftr