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Preferred Client program

Free Software Upgrades

Full Help Center Access

Unlimited Toll-free Support

Special Services & Discounts

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We designed this industry-recognized client program to help you keep up with the rapid pace of technology. The Preferred Client Program offers a wide variety of services and discounts to ensure your software solutions are perpetually current and supported. Our clients enroll in the Preferred Client Program to benefit from the additional value and service it provides.

Software Upgrades

  • Free software upgrades including the latest enhancements and F1 Help revisions.
  • No additional costs* for software upgrade materials such as CDs, packing materials, and standard postage.
  • Tax update information available for download via our support Web site

* If you request overnight delivery, there will be an additional charge for expedited postage.

Software Support

  • Experienced, courteous support representatives and individualized case history tracking
  • Unlimited* toll-free telephone support: available from 9:00 a.m. until 8:00 p.m. Monday - Thursday and 9:00 a.m. until 6:00 p.m. Friday Eastern Standard Time
  • 24/7 online access to help center, tips & tricks, and self-service support Web site
  • Live online chat with support representatives
  • Response to email and fax support questions
  • Remote assistance service using a Web-based desktop streaming application to communicate between your computer and PDS representatives

*Unlimited means there is no limit on the amount of time or the number of contacts made to support each month.

Special Services

  • Free Web site strategy assessment
  • Manage your profile information and review support history via our Web site
  • Exclusive offers and special announcements only for Preferred Clients
  • Free access to self-paced training videos over the Internet

Exclusive Discounts

  • Guarantee of at least 10% off any additional PDS software purchases
  • Discount pricing for Classroom and 1-2-1 Online Training via our website
  • Special pricing for custom Extend™ Web site designs

Networked Multi-User Support*

  • Meets the needs of clients who use enhanced versions of PDS software, are on a networked environment with more than one concurrent user, and who are enrolled in the Preferred Client Program.

*There is an extra charge per month per site in addition to the standard Preferred Client Program fee and includes support for all the systems and clients that are part of the site network.

 

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